FAQ

Shipping & Delivery

 
When will I receive my order?
We process and post orders within 2 business days, and generally it takes between 10-25 days to reach most destinations from Thailand with Standard and Recorded delivery. Occasionally pants can take a little longer than this to arrive but this is not common, and most parcels arrive before 14 days. If using EMS Express your package will arrive after 5-10 days. Shipments with Recorded and EMS delivery will require a signature on delivery.
What shipping options are available?
There are currently three different shipping options available. Standard, Recorded and EMS Express. If you choose Recorded delivery or EMS Express you'll receive a tracking number for your package and can follow the progress online. With Recorded and EMS a signature will be required upon delivery. 
We ship Worldwide, and when you spend $100 or more shipping is absolutely free with Recorded delivery. We recommend using Recorded delivery as that way you can track the progress of your item, offering more security.
How can I track my item?
If you chose the Recorded Delivery option you should have received a Tracking Number in your Shipping Confirmation Email. Please go to http://track.thailandpost.co.th/tracking/default.aspx to check the progress of your package. If your package is being sent to the US, you can also track the progress at usps.com/tracking/welcome.htm
What countries does Bohemian Island ship to?
We ship Worldwide! Except for perhaps one or two interesting exceptions, we'll ship to almost all locations. We offer FREE shipping if your order comes to $100 or more.
Can I use a faster courier to receive my items quicker?

Yes, if you're desperate for your items (and we can't blame you!) then we can ship your goods with EMS and it should be with you after 5-10 days.

How much does shipping cost to my country?
We offer one flat shipping rate to all countries. The rate that appears on the check-out page is the shipping rate to your country. 
Will I have to pay additional taxes or customs duties on my Bohemian Island order?
Very unlikely. Some countries do charge import duties on certain items and the buyer is responsible for those. Generally you won't be taxed for small packages like you'll be receiving from us, but if you want to be 100% sure then we recommend checking with your local customs tax office.
I want to change the shipping address on my order. How can I do this?

If you've entered the wrong shipping address when checking out, please email hello@bohemianisland.com including your Order Reference, your name and both incorrect and correct shipping addresses.

We ship items quickly, so please inform us as soon as you can.

My order hasn't arrived. Where is it?
Our items take around 10-25 days to arrive from Thailand to most destinations. If you live in a rural area it can sometimes take a little longer. Shipping Internationally can occasionally mean parcels take a little longer than the stated time to arrive for reasons beyond our control, however this is rare. If you still haven't received your items 25 days after you received confirmation of shipping, please email hello@bohemianisland.com quoting your Order number.

 

Fittings & Returns

 
How can I be sure my items will fit?
Be sure to check out our Sizes & Fitting Guide for our Harem Pants. They have an elasticated waist and ankles meaning they are one size fits most from sizes between XS-L! They are going to fit you like a dream, and if they don't you may return them.
What is your return policy?

Whilst we're very confident that you are going to love your purchase from us, we understand that sometimes things just don't work out. We're not going to force you to keep an item you don't want.

So, if for whatever reason you'd like to return your item, please contact us and then once we receive the pants back in as-new condition we will refund you straight away, minus shipping costs. 

 

Payment & Security

 
How can I pay for my order?
We currently accept payments through Paypal, Visa, Visa Electron, Mastercard and American Express.
Does Bohemian Island's payment platform offer secure credit card transactions?

Yes, absolutely. Our Shopify platform boasts a secure 128-bit SSL certificate which means every transaction is and always will be 100% safe and encrypted.

How can I trust all my personal details are safe?

Bohemian Island.com is hosted on a Shopify platform which uses a secure 128-bit SSL certificate which keeps all your data secure and private at all times.

To put that into perspective, that is the same level of encryption that large banks use throughout the world!

Why did my transaction fail?

Don't worry! There are a number of reasons a transaction doesn't complete and it's usually easily fixed. It can be as simple as the CVV code or Postal address being incorrect, or it could be that your bank is blocking the charge.

There are a number of various reasons they could do this (it's usually not due to insufficient funds) and a quick call to your financial institution should sort the problem.

If you were sent back to the check-out page without reaching the Order Confirmation page then you weren't charged. You'll only be charged if you land on the Confirmation page and receive an order number. If this has happened to you it's likely your card supplier has not allowed the transaction.

For any other issues, please contact us.

 

General Enquiries

 
Why do you only stock Harem Pants at the moment?
Whaaaaat?? You didn't see the shorts yet?! Oh you're in for a treat.
Do you offer wholesale products?

Yes we offer pants for wholesale to Yoga/Dance/Pilates studios and Gyms among others. If you'd like to make money by selling our pants in your establishment, please email us today at hello@bohemianisland.com

What is the best way to ask a question?

We'd love to hear from you about anything you've got to say or ask regarding Bohemian Island and our products, so please drop us an email at hello@bohemianisland.com. Or, you can interact with us on Facebook or Twitter.

Can I buy a gift card for someone?

Yes! You may purchase a gift card here.

How can I use my discount coupon code?

If you're lucky enough to have a discount voucher then you can enter it on the final section of the Check Out page to receive your savings.

Can I get free Bohemian Island goods?
Yes! Interact with us on Twitter, Instagram and join the party on Facebook! We like to give away items and run competitions there from time to time.