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Covid-19 pandemic NEW UPDATE (4/21)

21st April 2020 - Written by Gerald · 🕒 2 minute read 

(Updated 29th April 2020.)

Things are changing every day here in Thailand (and the rest of the world) thanks to this pandemic and since our last blog post we've received further updates regarding the situation with International shipments from Thailand and how this will affect our customer's shipments.

Here's a summary of what you need to know:

1) Phuket shutdown

The situation in Thailand (and particularly in Phuket) has worsened dramatically in the last 14 days or so. The entire island of Phuket came to a complete shutdown, roads were blocked and residents were not allowed to leave their residential compounds.

2) Our shipments are now going out with DHL

Outbound International Airmail shipments with Thailand Post are still not functioning on the demand of the Thai government. We are now shipping our orders with DHL.

3) Estimated Shipping times & possible delays

Since we were initially told by DHL staff members that shipments with their services usually takes between 7-14 days, we've been updated by DHL that even their own planes have now been reduced by the Thai government. That means this initial 7-14 day prediction is unlikely to be met during these crazy times.

We have been given a best case scenario of 14 days for shipment arrivals, and a worst case of 6 weeks. During this unforeseen pandemic we understand that shipping services, airports and customs officials are working through extremely tough and unprecedented times. We are happy that we're still able to process shipments during the coronavirus outbreak.

4) Temporary suspension of service to some countries

We've just received news that sadly DHL temporarily cannot deliver to a number of countries until this situation is resolved. These countries include Canada, Italy, Japan, and South Korea. This means we will need to re-route these shipments through a partner of ours in China which unfortunately could mean further delays.


We'd like to extend our apologies for any inconvenience you've suffered because of these troubles and also offer our sincere thanks for your understanding.

If you're still waiting for your order and it has been over the anticipated delivery time, we'd ask you to be as patient as possible and know that ourselves and the postal services around the world are doing all we can to get your shipments delivered.

We'll ensure every single customer receives their harem pants as expected, hopefully with minimal delay. Please don't hesitate to reach out to us if you have a specific question regarding your order and we'll get back to you as soon as possible.

Thank you.

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Colleen Shibley - May 16, 2020

I wanted to update for anyone else following this thread that I did just receive one of my orders #25580. So hopefully #25598 which I placed the next day will come very soon. I have not been able to get any additional communication in regard to the fact that I placed two orders but I am hopeful it will come. Love my pants!

Thank you!

Colleen Shibley - May 13, 2020

Hope everyone is safe. LOVE your pants. I am reaching out as my emails have gone unanswered. Totally understand the delay and do not have a problem at all, I feel confident they will eventually make their way to me and appreciate your efforts to do so. My concern is that any communication I have received has only mentioned ONE order. However I placed two orders #25580 #25598 5/26 and 5/27. I would just like confirmation that the DHL screenshot you sent to me 5/4 is going to include both orders? I want to make sure that one order is not lost. Thank you in advance for your help.

Renée ten Beitel - May 11, 2020

@ Bohemain Island
I send my email from renee.tenbeitel(at) I revived an email on the 6th of April explaining the delay. And I revived an email asking for a review. Besides that I haven’t received any email nor a shipment confirmation…
I understand that things are not as usual but I would love to know wether I can expect to still receive the pants I ordered.
Hope to hear from you.
Kind regards, Renée

The Bohemian Islanders - May 4, 2020

@Renée ten Beitel – we have emailed you twice regarding the status of your order but haven’t received any email from you. Which email are you using to contact us? Please can you check your spam/junk for our updates? We used the email address you provided at check out. Thank you!

Renée ten Beitel - May 3, 2020


I’ve ordered and paid 29/03/20. I also emailed on 23/04/20 but haven’t heard anything back yet. I understand it are tough times, just curious to hear about the status of my order.

Taylor Bicks - May 2, 2020

Hi, I just receiving your update and tracking info. Understand this is a crazy time right now so patience is needed all round! :) Thanks for making comfy pants can’t wait til they arrive!!

The Bohemian Islanders - May 2, 2020

@Šárka Bambasová – thanks for the message! We are emailing you with an update now.

The Bohemian Islanders - May 2, 2020

@Sheilah Johnson, thank you for the message! You chose the Standard Delivery which doesn’t have any tracking. But we are emailing you now with a further update. :) Thank you

The Bohemian Islanders - May 2, 2020

@Mariam Fares – thanks for your message! Those emails were to update on the progress here on the Thailand side, not regarding final delivery at your destination. We’ll email you now with a new update. Thank you! :)

Sheilah Johnson - May 2, 2020

Can you at least provide tracking information?

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