Covid-19 pandemic NEW UPDATE (4/21)

21st April 2020 - Written by Gerald · 🕒 2 minute read 

(Updated 29th April 2020.)

Things are changing every day here in Thailand (and the rest of the world) thanks to this pandemic and since our last blog post we've received further updates regarding the situation with International shipments from Thailand and how this will affect our customer's shipments.

Here's a summary of what you need to know:

1) Phuket shutdown

The situation in Thailand (and particularly in Phuket) has worsened dramatically in the last 14 days or so. The entire island of Phuket came to a complete shutdown, roads were blocked and residents were not allowed to leave their residential compounds.

2) Our shipments are now going out with DHL

Outbound International Airmail shipments with Thailand Post are still not functioning on the demand of the Thai government. We are now shipping our orders with DHL.

3) Estimated Shipping times & possible delays

Since we were initially told by DHL staff members that shipments with their services usually takes between 7-14 days, we've been updated by DHL that even their own planes have now been reduced by the Thai government. That means this initial 7-14 day prediction is unlikely to be met during these crazy times.

We have been given a best case scenario of 14 days for shipment arrivals, and a worst case of 6 weeks. During this unforeseen pandemic we understand that shipping services, airports and customs officials are working through extremely tough and unprecedented times. We are happy that we're still able to process shipments during the coronavirus outbreak.

4) Temporary suspension of service to some countries

We've just received news that sadly DHL temporarily cannot deliver to a number of countries until this situation is resolved. These countries include Canada, Italy, Japan, and South Korea. This means we will need to re-route these shipments through a partner of ours in China which unfortunately could mean further delays.

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We'd like to extend our apologies for any inconvenience you've suffered because of these troubles and also offer our sincere thanks for your understanding.

If you're still waiting for your order and it has been over the anticipated delivery time, we'd ask you to be as patient as possible and know that ourselves and the postal services around the world are doing all we can to get your shipments delivered.

We'll ensure every single customer receives their harem pants as expected, hopefully with minimal delay. Please don't hesitate to reach out to us if you have a specific question regarding your order and we'll get back to you as soon as possible.

Thank you.


21 Comments

Jo-Ann Mathon
Jo-Ann Mathon

May 22, 2020

Hi, I haven’t received an update regarding my order from March 27th, other than it would be delayed. Can you please send me another update letting me know where my order (#25560) is presently.

Thank you
Jo-Ann

Jaime
Jaime

May 21, 2020

Hello!

I hope all are safe! I, too, was notified a few weeks ago that my pants were being routed through China since DHL will not deliver to Japan. It has been several weeks, & they still are not here.

I have sent an email requesting if there is tracking — and there is no response. I am understanding of the current situation, and I have been patient. However, it is the responsibility of the company to keep its costumers in the loop. We have paid you for pants that we do not have or know where they are currently at.

Jaime
Jaime

May 21, 2020

Hello!

I hope all are safe! I, too, was notified a few weeks ago that my pants were being routed through China since DHL will not deliver to Japan. It has been several weeks, & they still are not here.

I have sent an email requesting if there is tracking — and there is no response. I am understanding of the current situation, and I have been patient. However, it is the responsibility of the company to keep its costumers in the loop. We have paid you for pants that we do not have or know where they are currently at.

Anna
Anna

May 20, 2020

Hello team,
I hope everyone is safe!
I emailed and messaged several times re my order since I also didn’t receive any confirmation that it has been shipped. Could you please provide tracking? Order number is 25913.
Thanks so much and all the best!

Colleen Shibley
Colleen Shibley

May 16, 2020

I wanted to update for anyone else following this thread that I did just receive one of my orders #25580. So hopefully #25598 which I placed the next day will come very soon. I have not been able to get any additional communication in regard to the fact that I placed two orders but I am hopeful it will come. Love my pants!

Thank you!

Colleen Shibley
Colleen Shibley

May 13, 2020

Hope everyone is safe. LOVE your pants. I am reaching out as my emails have gone unanswered. Totally understand the delay and do not have a problem at all, I feel confident they will eventually make their way to me and appreciate your efforts to do so. My concern is that any communication I have received has only mentioned ONE order. However I placed two orders #25580 #25598 5/26 and 5/27. I would just like confirmation that the DHL screenshot you sent to me 5/4 is going to include both orders? I want to make sure that one order is not lost. Thank you in advance for your help.

Renée ten Beitel
Renée ten Beitel

May 11, 2020

@ Bohemain Island
I send my email from renee.tenbeitel(at)gmail.com. I revived an email on the 6th of April explaining the delay. And I revived an email asking for a review. Besides that I haven’t received any email nor a shipment confirmation…
I understand that things are not as usual but I would love to know wether I can expect to still receive the pants I ordered.
Hope to hear from you.
Kind regards, Renée

Áreli
Áreli

May 11, 2020

Sorry, Regards*

Áreli
Áreli

May 11, 2020

Hi!

No one answers me or the emails I sent or even to this comment…

I´m going to have news about my order?

Please contact to me… :( I don´t know what happens…

Rewards.

Áreli.

Áreli
Áreli

May 06, 2020

Hi!

I have the same problems like people who are commenting on the previous posts.
I don´t have any news about my order that I placed 20th march.
The last that I know is from 14th April, when you said to me that you were going to send it by DHL. I don´t have the tracking number nor anything.
Location Order was #25516.
I´m writting to you mails, but I don´t recieve answer…

Hope this can be resolved soon.

Thank you.

Áreli.

The Bohemian Islanders
The Bohemian Islanders

May 04, 2020

@Renée ten Beitel – we have emailed you twice regarding the status of your order but haven’t received any email from you. Which email are you using to contact us? Please can you check your spam/junk for our updates? We used the email address you provided at check out. Thank you!

Renée ten Beitel
Renée ten Beitel

May 03, 2020

Hi!

I’ve ordered and paid 29/03/20. I also emailed on 23/04/20 but haven’t heard anything back yet. I understand it are tough times, just curious to hear about the status of my order.

Taylor Bicks
Taylor Bicks

May 02, 2020

Hi, I just receiving your update and tracking info. Understand this is a crazy time right now so patience is needed all round! :) Thanks for making comfy pants can’t wait til they arrive!!

The Bohemian Islanders
The Bohemian Islanders

May 02, 2020

@Šárka Bambasová – thanks for the message! We are emailing you with an update now.

The Bohemian Islanders
The Bohemian Islanders

May 02, 2020

@Sheilah Johnson, thank you for the message! You chose the Standard Delivery which doesn’t have any tracking. But we are emailing you now with a further update. :) Thank you

The Bohemian Islanders
The Bohemian Islanders

May 02, 2020

@Mariam Fares – thanks for your message! Those emails were to update on the progress here on the Thailand side, not regarding final delivery at your destination. We’ll email you now with a new update. Thank you! :)

Sheilah Johnson
Sheilah Johnson

May 02, 2020

Can you at least provide tracking information?

Mariam Fares
Mariam Fares

May 02, 2020

Hello, I have received 2 emails saying it has been delivered but I haven’t received it. I can wait; I know it’s a tough time for the entire word. I am just curious if you could track the order? Thank you and stay safe and healthy!

Šárka Bambasová
Šárka Bambasová

May 01, 2020

Hi, my order has been placed, paid and shipped the 28th of March, but the package hasn’t arrived yet. It’s been 5 weeks now and I guess that was before you started to use DHL for deliveries. Could you please investigate? Thank you, Sarka

The Bohemian Islanders
The Bohemian Islanders

May 01, 2020

Thank you Lori, we are emailing you about this.

Lori Daley
Lori Daley

April 30, 2020

Hi, I do see your message on delays. I was wondering if I could get an update on my order? It was placed on March 28, so it’s been over a month. It might be under my paypal account’s email lori@delcodoula.com

Thank you!

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